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F A Q
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Getting Around
 Q.
Can I travel freely in Vietnam?
A. Yes, you can
travel freely in Vietnam. There’s some sensible places
( near the border ) you need to apply for
permission before visitting. You had better contact our office
for any instruction, or you can book part
of the services through our company like car rental or hotel.
The other you can pay by your self.
Q. Can I ride a motorbike in Vietnam?
A. Yes, you can ride a motorbike
if you have motor bike driving license. You had better learn about
the area before. Or you can rent our tour guide to go with you.
Q. Is it safe to ride a motorcycle in Vietnam?
A. No,it isn’t . Many
Vietnamese people don’t have proper knowledge and awareness
of the traffic law. Road condition is bad
and dusty. You had better take a ride on a short segment below
50 km. The rest you can use the car to continue the trip.
Q. Can I drive a car in Vietnam?
A. Yes, you can.It is reccommended
for you to rent a car in Tourist company . It’s safe. And
you can have thoughful care from the driver.Tourists who are not
used to the traffic in Vietnam find it difficult to drive.
Q. Is car rental valued per
hour or per kilomettre?
A. Car rental is valued
per km and time. We can provide you exact the costs on the
scheduled itineraries.
Q. What includes in the
car
rental?
A. Car rental includes
tax, gas, toll fees, driver’s personal expenses.
Q. What should I do in order
to book tour with Sinh Café travel?
A. After an agreement on
the tour program and quotation, you confirm your booking for
the tour by paying deposit.
We requires 20% of the total amount as deposit. The balance
will be settled upon your arrival Vietnam. After receiving
it, we proceed all the bookings and send you final confirmation
sooonest.
Further, we could scan all the hotel confirmations and airtickets
to keep your mind on the itineraries and better understanding.
Q. Is it possible to stay
overnight on boat in Halong bay? Could you please discribe
it?
A. Yes, definitely. The
junk have 5- 7 rooms, bathroom ensuite. Each rooms have twin
beds or double bed, fan, toilet, hot water. Air conditioning
in the room is available at your request. Each junk have dining
room and sitting room ( 20 – 30 m2). You can go the
the upper bunk for sightseeing or sunbathing.
We guaratee the hygene and good services on the boat.
Q. Can I go
kaying on Halong
Bay?
A. Yes, you can go kayaking
following the 1, 2 or 3 days tours from Hanoi. We have composite
kayaks and professional guide available.
Q. Can I go
kayking from Catba island?
A. yes, We can arrange
1 day kayaking and swimming on Lan Ha bay.
Q. Can
you arrange a biking tour in Vietnam?
A. Yes, we can. It depends
on your demands, we can arrange short biking tour in and arround
Hanoi, Hue, Saigon or biking tour throughout Vietnam.
We can arrange biking tour guide to go with you. We also arrange
a minibus, if you don’t want to cycle, you can use the minibus
instead.
Q. What
is your bike type?
A. The bikes are new and
nice . They have 21 gears. Any way, you can bring your own bike
with you.
Q. What
is the ability of the tour guide like?
A. Our tour guides are experienced,
with National Certificate from National Tourism Board.
- Tourguides are always received good feedback from our customers.
Q. Is there any free time in the tour ?
A. yes, but not many. Ussually
after dinner. You can request more free time for shopping.
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Flights and Tours
Q. How to buy
air tickets to
Vietnam?
A. There are many airlines
which have direct flights to Vietnam like: Vietnam airlines,Air
France, American Airlines, Thai Airway, Japanese airlines, Singapre
Airlines, Malaysia Airlines. Please contact with the airlines
agency to book the airtickets.
Q. How
to book a cheap air tickets to Vietnam?
A. There are many websitea
and airline agencies which provides air ticketting. You had
better study serveral airlines to find the suitable one.
Q. Can we book air tickets through Sinh café
Travel?
A. Yes, you
can book air tickets to Vietnam through our company and receive
airtickets at your country. The airfare will be higher cause
we have to pay for the fees when issuing the tickets in foreign
country. The best way is to book the air tickets for yourself.
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Food and Drink
Q. What do you serve if I am
a vegetarian?
A. In this case, please advise
us before so that we can order a vegetarian menu during your
trip in Vietnam. Vietnam is famous for Vegetarian foods, tropical
fruits. We are willing to serve at your taste.
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General
Q. Are there any restrictions
on photography in Vietnam?
A. Yes. Photography in or
near military installations, airports or similar locations is
prohibited. Anyone caught doing so will have the film, and possibly
the camera or camcorder, confiscated and may be arrested.
Q.
Can I buy antiques in Vietnam?
A. A qualified yes. However,
exporting an artefact with cultural significance requires an
official licence. Without a licence, anything old is liable
to be confiscated at the airport.
Q. How can I take large items
home with me – furniture or paintings, for example?
A. We are also registered
for export and import activities. We will give you an ‘at
cost’ quotation, and arrange for the items to be properly
crated and licensed for export.
Q. Are there
Internet facilities
in Vietnam?
A. Yes, plenty in cities
and large towns, but not in rural areas. Most large hotels have
internet access, and Internet cafes are commonplace and cheap.
Q. The artist you took me to was
wonderful.
I want to give him a gift. Any ideas?
A. This is a common query.
Rather than make general suggestions, we will try to suggest
something that will be really appreciated, and purchase it on
your behalf, if necessary.
Q. I am from the United States. Will I face any
hostility because of the war?
A. You will be surprised by
the warmth of your reception. We Vietnamese live in the present
and the future – the war is history. We warmly welcome people
from all countries and races.
Q. What is the attitude towards
drugs in Vietnam?
A. The law is strict in Vietnam.
The use of illegal narcotics is strictly forbidden, and dealers
and persons caught trafficking, whether Vietnamese or foreigner,
face excecution. Don't risk it under any circumstances!
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Money
Q. Can
I use a credit card to
get cash in Vietnam?
A. Yes, You can withdraw
cash at any ATM in big cities such as: Hanoi, Hochiminh city,
Hue, Hoian, Halong, Haiphong, Danang, Nhatrang, Buon Ma Thuot
, Vung tau, Cantho with commission
Q. Can I pay by credit
card in Vietnam?
A. Yes, You can pay by credit
card with 3% commission for Visa and Master, 4% commission for
Amex. You can pay at shops and hotels in big cities, commercial
centre and tourist sites.
Q. What about travellers’ cheques?
A. You can change into USD
or Vietnamese dong with commission from 1%-3% at the banks in
big cities. Travellers’ cheques can be used to pay for
the roomcharge and other tourism services.
Q. Where can I change my currency for local
currency?
A. You can change your currency
for local currency at the airport, banks, Jewerllery shops.
You should prepare some cash in USD and Euros ( 50- 100 domination)
for better exchange rates.
Q. What if I have
a lot of local
currency left over when I leave?
A. You can change local currency
to the currency you brought in only by showing the yellow customs
slip that you were given on arrival. The amount must be less
than the original.
Q. What is the payment method
for deposit?
A. You can pay by credit
card or bank transfer or you can use the service of Western
Union . Please read our terms and conditions for more details.
Q. What is the payment method
for the balance ?
A. After paying for deposit, you
can settle the balance at our office in Hanoi or in Hochiminh
city by cash or credit card. Cash ( Euros or US dollar ) is
preferred. Or you can bank transfer the balance directly to
our bank account before travelling to Vietnam.
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Health
Q. What is the main difference
in the climate of Vietnam and that of my country?
A. Vietnam is both hot and
humid. Combined, they make visitors from temperate countries
sweat profusely. Drinking plenty of water and good sun protection
is essential.
Q. What can I do about jet lag?
A. Not much, really. A stop-over
en-route, or a rest day on arrival helps. It’s important
to try to sleep and wake according to local time, even on the
aeroplane.
Q.
What will happen if there is an emergency?
A. With VietnamOpentour Sinhtravel,
your guide will always have a mobile ‘phone and a means
of summoning immediate assistance. You will also have direct
telephone access Head office.
Q. How will medical emergencies be dealt with?
A. You will be immediately
taken to the nearest international clinic or hospital for an
immediate examination and appropriate treatment according to
the terms of your insurance.
Q.
What if I am hospitalised or become incapacitated?
A. If you have supplied us
with the details of your insurance, we will contact the company
on your behalf and assist in any way we can.
Q. What should we do
about malaria
?
A. Malaria happens in the
mountainous area. All the hotels in the area have mosquitoes
net. We often oganise tours to the rural area but there’s
no malaria cases. Only local people have risks to this desease.
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