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From: Globalmiles
Sent: Thursday, June 06, 2013 1:22 PM
To: Thuc SaiGon
Subject: Re: SAIGON-CAMBODIA PACKAGE

Dear Mr Lhe Thuc,

In general my people are happy with the Vietnam Hotel, the guide is very good with the way he talks and accommodated the group, very considerate, he is very honest and so courteous, with the foods everything is right and very palatable, with the presentations and all it is quite excellent. In Cambodia some feedbacks only is the transfer from Ho Chi Minh to Siem Reap which took us around 14 hours including transfers of Bus, hence, bus is very good with the snacks also, some how, in Cambodia since I have with me some Senior Citizens with the Group, they wishes to normally go with the mini bus not to walk everytime especially the Angkor Wat would take an hour to reach so the Bus should bring the guests if possible bec during the tour they simply walk and walk.

Further, hotel is ok some rooms only got problem with say likages in some portion like in Labatory for Rm 309, Rm 310 also liking in the toilet portion in Lucky Angkor Hotel. The guide is quite accommodating also but not as Mr Khua was. Foods are ok also especially the Buffet LUnch after Angkor Wat and all.

I am satisfied in general and happy to have you as my tour operator expect me that in the near future you will always have my group then.

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----- Original Message -----
From: Pin Chuan Mok
To: VietnamOpentour-Sinhcafe
Cc: blenda.patrick
Sent: Tuesday, May 07, 2013 9:01 AM
Subject: Hanoi Tour Programme

Good Morning, Mr Lee. I just got back to work in Malaysia a few days ago and thank you very much for the services rendered to us during our visit to HCMC recently.

I have a friend by the name of Madam Blenda who will be travelling to Hanoi in September 2013 with her colleagues and she will contact you for their tour programme in Hanoi.

Kindly assist her.

Thank you.
Mok

====================

-----Original Message-----
From: Roger Lewis [mailto: rogerlewis@kristin.school.nz ]
Sent: Sunday, December 30, 2012 4:08 AM
To: info@sinhcafe.com
Subject: Kristin trip to Vietnam

Dear Mr Lee
I am writing to thank you for you help in making sure that our visit to Vietnam was enjoyable and
that all the arrangements worked smoothly.
Once again, the visits, trips, travel and accommodation worked very well indeed. As you suggested,
the Chalcedony was very good.
Your tour guides were both excellent - very thoughtful, well-organised and informative.
I will certainly recommend your organisation to my colleagues.
Wishing you, your family and your colleagues a very prosperous New Year.

Kind regards
Roger
Roger Lewis
Head of Faculty, Humanities and Commerce

====================

From: Wai Yi Chan
To: VietnamOpentour - Sinhcafe
Sent: Wednesday, January 02, 2013 6:38 PM
Subject: Re: Tour Request (Urgent - please confirm availability)

Hi Daisy, 

I was very satisfied with your arrangements, which were well organised and efficient. I appreciate your assistance in planning this reservation at such short notice. Thank you.

I would also like to comment on Mr Kien's (Halong Bay Tour Guide) exceptional services and professionalism. He went above and beyond his call of duty to ensure we had the most enjoyable experience in Halong Bay. He was enthusiastic, informative, engaging, professional, helpful, organised and friendly, not to mention very good looking. 

Last but not least, I would like to also comment on Anh Nam's (Halong Bay Driver) great service. He came to pick up my family and I, from the Hanoi Train Station, but unfortunately we didn't recognize him so he followed us for some time before contacting Mr Kien, who translated to us that Anh Nam was there to pick us up. Luckily, Mr Kien answered his mob as it was 5.00 am, otherwise there might have been a big misunderstanding between Anh Nam and I since we couldn't communicate.   

I will definitely recommend SinhCafe Travel to my friends in future. Thank you once again.  

kind regards, 
Wai Yi Chan 

====================

From: chris hwan
Sent: Thursday, November 01, 2012 12:11 PM
To: Hai - Asia Pacific Travel
Subject: Thank you

Hi Hai,

How are you , I write this e-mail to thank you your arrangement for Sapa Holiday on 11 Oct . Myself & friend having a great time in Sapa , meal , pick up & transfer  ,  hotel , tour guide arrangement all  is great , we take a lot of photo on it. Thank you so much & keep in touch.

Regards,
Chris Ter
(Malaysia)

----- Original Message -----
From: Annika Patel
To: nam@vietnamopentour.com
Sent: Wednesday, October 24, 2012 5:37 PM
Subject: Thank You

Hi Ms Chi

We would just like to Thank you for all your hard work in organising our holiday. We had a fantastic time and it all went very smoothly. The tour guides were all exceptional so please pass on our appreciation to them also. Our favourite was Mr Setty? (dont know how to spell it!) the guide in Siem Reap Cambodia- he was amazing!!

Thanks again for all your help!
I have enclosed some pictures of our trip

Annika

====================

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From: "Betty Clement"
To: "VietnamOpentour-Sinhcafe"
Sent: Friday, April 06, 2007 5:16 PM
Subject: Trip Wrap-up


Hello Tina,
We have been home a week now and are finally rested and over jet lag. 

We left Vietnam and spent a week in Korea before flying back to the USA from Seoul.
I want to tell you how very much we enjoyed our tour of Vietnam.
Everything you arranged for us was top notch.  The guides, the drivers,
the hotels and the food couldn't have been better.  I think that we did
mention only one restaurant that we didn't care for...the Hong Kong
Restaurant in Halong Bay.  We were very impressed with your company, and
when we come back, we will certainly contact you.  And, in fact, we hope
to send many customers your way.

We were sorry not to see you face to face while we were in Hanoi, but  maybe next time.

Thank you again for arranging an unforgettable journey.
Betty
 

 

------------------------------------------
From: "Alvarenga Arani"
To: <info@sinhcafe.com>
Sent: Wednesday, April 04, 2007 11:36 AM
Subject: RE: Vietnam Highlights Tour - 21 March 2007
 
 
 Hi Tina,
 
 Thank you for organising our Vietnam Trip.
 
 We all had a fantastic time and enjoyed ourselves immensely.
 
 I would like to comment that ALL of our tour guides were FANTASTIC.
 They made us feel welcomed, were friendly, had great people skills and
 were always willing to help.  I would specially like to comment on our
 second tour guide Bing, he was wonderful and we really appreciated his
 enthusiasm to teach us Vietnamese history.  He is very knowledgeable and
 should be commended on his outstanding people skills.
 We would also like to commend all the drivers for their friendliness and
 skill in driving in peak hour traffic! :)
 

We loved all the different places this tour took us on and the hotels
 were good, especially the one at halong bay (although we were confused
 why we kept been givem twin rooms as we requested doubles).
 I would like to say however that we were not happy with the REX hotel as
 it was very noisy and not as nice as the other hotels.  I think when we
 go back we will be requesting another hotel at Ho Chi Ming city.
 
 This tour was definitely a highlight and we are all definitely keen to
 go back next year so we will definitely be keeping in touch with you.
 We will also be recommending it to our friends and family.
 
 Thank you again and we will hopefully be in touch in 2008!
 
 Kind regards,
 
 Arani
 
 --------------------------------------
From: "Galit Pniel" <Galit.Pniell@com>
To: <nam@vietnamopentour.com>
Sent: Monday, October 23, 2006 12:40 AM
Subject: Letter of Recomendation

Monday, October 23, 2006
Letter of Recommendations For Vietnam open Tour
On the beginning of October 2006 we travel 16 Days to Vietnam , Cambodia

Our Group contain 16 People From Israel

We Ordered the Trip from Vietnam Open Tour- Arranged by Giang Nam .
Our Israeli Guide that works many Years with other companies Says it was the best !!
Everything arranged excellent all the Hotels Guides and Services were Great
I want also to thanks Hoa – the Tour Guide for the North of Vietnam He Helped Us a lot and was with a lot of Knowledge He was really very Nice and Helpful.
The Guide of North of Vietnam Named Khoa he was great and Helpful
The Guide in Siem Riep Named Pyrom –his knowledge and English was excellent .

We enjoyed very much

We wish you all The best .

Best Regards
Galit Pniell
Security and Networking Specialist
IBM Global Services
Tel: 03-9165281

Ignacio Barbudo

Thank you for a fabulous tour. All our guides were excellent and had a good sense of humour. A special mention should be made of the drivers we had in Ho Chi Minh especially the second one he was brilliant. Thank you very much and I highly recommend your company to future visitors to Vietnam.

His e-mail address is
pau@sja-architecture.co.nz. You can leave a message on Steves cellphone
if you need to contact us. 021356672.

From: "John & Patricia"

To: "VietnamOpentour-Sinhcafe"

Sent: Wednesday, April 12, 2006 11:56 AM

Subject: Attention: Mr Thanh Tung

Dear Mr Thanh Tung,
I would very much appreciate it if you could forward the following message to your supervisor. You have given us excellent service, along with that of Ms Hoang Thao, and we would like to acknowledge that.
With many regards, - John Thompson

TO WHOM IT MAY CONCERN

My wife and I live in Canada, and were planning a trip to Vietnam.
We had heard good things about Sinhcafe, and began to make enquiries through that way.  We came into contact with Mr Thanh Tung, of your 30 Hang Be St, Hanoi, office.
He provided us with prompt replies to our many questions. He was very good at making, and changing, arrangements.  As a result, our time in Vietnam was extremely enjoyable.
He has an excellent ability to understand our needs, and to work with us to make an itinerary tailored to our individual requests.
I would also like to mention the very helpful and courteous way that Ms Hoang Thao dealt with us. She is also extremely efficient.
I have asked Mr Thanh Tung to pass this message on to the supervisor. You are free to quote me to others, to tell them about the good people that you have at Sinhcafe.

Sincerely yours,

John Thompson,  Box 335, Dorset P0A 1E0, Ontario, Canada.

Thank you very much for making our holiday in Vietnam very special.

The service and accommodation and meals were great.

HOA was very kind, organized and considerate to us and told us many stories about your people and country.

He is an exceptional guide, your company should be proud of him.

AN was also good, he showed us his local area well.

Thanks to the drivers, they also did a great job.

We all loved your country

We will recommend your company to our friends and family

Thanks again

Dianne Cashin

'
From: gnewport
To: VietnamOpentour-Sinhcafe
Sent: Tuesday, March 14, 2006 9:25 PM
Subject: Our tour in Vietnam.

Attention Manager,
My wife and I wish to let you know that we enjoyed our recent Vietnam tour (19/2/06--1/3/06) conducted by your company. There were a few minor glitches along the way but we would like in particular to commend Hien who gave us excellent attention on the Hanoi section of the tour and we felt that he carried out his tour guide duties in a very professional manner. Please pass on our best regards to him and tell him I tried to send him a personal email to say thanks again but for some reason the email did not transmit(maybe a wrong address) We hope to revisit again sometime in the future.

Regards from Val and George Newport.

===============================================================

From: Dianne Wilkinson

To: sinhcafetour@hn.vnn.vn

Sent: Sunday, February 05, 2006 4:51 AM

Subject: RE: Fw: Taste of Vietnam tour - Att Dianne Wilkinson and Terry Wilkinson

Dear Thu Huong

We have just returned to Australia after our trip through Asia (then later to europe, that is why this is late!)

I thought we should write and thank you very much indeed for such an excellent trip. You and your staff exceeded our expectations in quality of service at a very good price. We all really enjoyed ourselves and would be happy to reccomend your company to our friends as well as using your company in the future. Your country is very beautiful and your emplyees showed it at its best. I would especially like to thank our first guide Mr Kim Khoa, who was exceptional in his assistance to us and set a high example for his colleagues to follow. Our enjoyment was due to the quality, friendliness, flexibility, patience and humour shown by your guides. We could not have had a more pleasant time.

thank you all very much.

Dianne & Terry Wilkinson

From: Ekke.Vanvliet

To: pacifictravel@hn.vnn.vn

Sent: Tuesday, April 18, 2006 6:01 PM

Subject: Trip to Vietnam

Hello mrs Hunong,

we would like to thank you for your excellent organisation of our travel arrangements
for the week of Saturday 8 April to Friday 14 April (visit Mekong Delta, Phu Quoc and Danang).
We enjoyed it a lot.

Regards,

Ekke van Vliet
Natalia Timofte

-----------------------------------------------------------------------------------------------------------------

Dear Mr Nam
Thank you for your concern. My father is doing very well and is eating and
walking. Once again thank you very much for the help you and your company
gave us. In particular I would like to thank Mr Long in HCMC, my mother
said she could not have coped without him. When I get back to Australia I
will write a longer letter. I will also write to Lonely Planet to let them
know how good you were to us.

Sincerely
Desiree Moran

Dear Mr Nam

Just a short note to thank you once more for all the trouble you and your company went to on our recent tour of Vietnam. My father is well now and will have another operation here in Australia in a few months time. After that he should be back to normal.
My family and I really appreciate everything you did for us. We were still able to enjoy our time in Vietnam even though my father was in hospital. You and your company could not have made it easier for us. We are very grateful for the tours, meals and accommodation you arranged for us at such short notice and that you did not charge us for all the problems we caused you. We had a lot to worry about in Ho Chi Minh City with my father's illness and trying to answer all the questions our insurance agent had about paying my fathers medical bills and it was nice to know that you tried to make sure we had a good time.
I would also like to let you know that we thought the three guides we had were very good. In particular, Mr Long in Ho Chi Minh City was fantastic. He really helped my parents on their first night in HCMC when they had so many decisions to make. He looked after my mother until she left the hospital at 10.30pm and even then took her to a restaurant to make sure she had something to eat. Mr Long is a very good guide. He has a good knowledge and is also a very entertaining person and very good company - I would recommend him.
When we got home to Australia, we told our travel agent about your company. Booking tour packages through Australia for Vietnam is very expensive and usually costs US$100 per day per person without airfares. Our travel agent, Ros is thinking of travelling to Vietnam so we gave her your company's details. I hope she contacts you. Hopefully she will recommend you to other people enquiring about Vietnam. I also wrote to Lonely Planet about how well we were treated by your company. Please let me know if I can do anything else for you and write to anyone else to recommend you.
Once again, many, many thanks from my family and myself.

Desiree Moran

From Australia - Date: Sun, 30 Jun 2002 22:37:58 +0700
===============================================================

From: RBrink
To: Sinhcafetour@hn.vnn.vn
Sent: Wednesday, February 27, 2002 4:32 AM
Subject: Vietnam Trip

I would like to thank you for a job well done. You handled everything as you promised, and did things in a real business like manner. The tour people you had looking after us were great, and we really appreciate everything they and you did to make our trip a real success.

MANY THANKS.

Roy Brinkman

=================================================================

Dear VietnamOpentour ,

We are now safely home back in London - Thank you for arranging for our trip
to Sapa which we enjoyed.

May I take the opportunity to wish you a very Happy New Year. With best
regards.

Kim Clarkson - Date: 18 December 2003

=======================================================================

Dear Giang Nam,

I am writing this letter to thank you for your help during our tour.
We would like you to thank NGUYEN NHU LONG for his help and knowledge during our stay in Vietnam, he was a very nice young man, and gave us a lot of insight.

We would also like you to thank, LE VAN MY, he was very good, we got a lot of information from him, and we were very pleased to be in his company.

Thank you for your help.
Sincerely

- Jacqueline Petrella ( Mrs )
- Franco Petrella ( Mr )
From 19 days tours in Vietnam

Friday, February 20, 2004 9:52 PM

=================================================================

From: "Marilyn Ehsman"
To: "VietnamOpentour- SinhcafeTravel" <sinhcafetour@hn.vnn.vn>
Sent: Monday, January 26, 2004 4:20 AM
Subject: Our trip

Dear Giang Nam,

We would like to thank you very much for organising our trip. Everything was great and the tour guides were very good as well as the drivers. We enjoyed
every day visiting new places. We certainly will recommend you to anyone planning such a trip.

Once again thank you.

Marilyn Ehsman and Geoff McMillan

==============================================================

From: Patrik Dietrich
To: 'VietnamOpentour- SinhcafeTravel'
Sent: Wednesday, January 28, 2004 3:45 PM
Subject: Hello from Germany......

Hello,

sure we remember you !!

We also wish you a happy and peaceful New Year and hope you are OK.

We are planning to come back to Vietnam in April 2005.

This year we unfortunately have no time for a longer Trip but in 2005 you’ll

see us again.

So far we wish you all the best and good luck for your business !!

Greetings

Patrik from German

If you like to see the pictures from our Tour in 2003 you´ll find some of them them on

http://www.patrik-dietrich.de/vietnam/

================================================================

From: Lone Mogensen
To: sinhcafetour@hn.vnn.vn
Sent: Sunday, March 07, 2004 3:57 PM
Subject: From Kjell Jensen, Denmark

Dear mr. Nam and the rest of the staff from Sinhcafe.

We are the other part from Hennin Nedergaard group and even that mr. Nedergaard will send you a mail we thougt we will too. We want to thank you for a very good and exciting trip from 19-1-04 to 7-2-04. Even that there where more cold up north than we wxpected - but thats not your fault. Maybe we can come back sometime when there are warmer. You have taken very good hand of us and has been following us all the way from north to the south and allways knowing where we where. So once again thank you very much.

Yours sincerly
Susanne and Kjell Jensen, Denmark

=============================================================

From: WillGrndPndr@com
To: sinhcafetour@hn.vnn.vn
Sent: Thursday, February 19, 2004 10:23 PM
Subject: Thank You

Sir, My name is Guillermo I. Reyna and I used your services from Ho Chi Minh City from Jan 13, 2004 to Jan 31, 2004 and I was extremley happy with everyone responsible and where we went and stayed and ate. I will be going back maybe in January 2005 and would like to use your services again. Again Thank You. Also would you please give me the EMail address to your office in Ho Chi Minh City so I would thank Mr. Toan. I have his phone number and address but not his email.

Guillermo I. Reyna

================================================================

To: sinhcafetour@hn.vnn.vn
Sent: Friday, April 09, 2004 9:21 PM
Subject: To Mr. Nguyen Giang Nam

Dear Mr Nam,

Thank you very much for your warm message.
We had very nice time there.
We all enjoyed Vietnam tour.
I will try to visit there again.
Thanks again manager.
And thanks to Van Anh.
Warmest regards,

Kim

Byung-Moo Kim(Mr.), Prof. of Social Studies Education, Dean of College of Education and Graduate School of Education, Kongju National University
phone : +8241-850-8200 mobile : +8211-9015-2013 domestic 011-9015-2013
kr http://www2.kongju.ac.kr/bmkim
=================================================================

From: Jon Hopper
To: VietnamOpentour-Sinhcafe
Sent: Monday, January 19, 2004 12:45 PM
Subject: Re: vietnam holiday

Dear Miss Huyen,

My famiy and I would like to thank you and all your staff for the wonderful holiday that we had in Vietnam. Your service was very proffessional and I have recommended your company to my friends.

Please pass on our special thanks to our guides:
Mr Phuong
Mr Hoang
Mr Mei
Mr Dung
They were without exception very proffesional and helpful.

Our best wishes for the coming Tet holiday. We hope that you have a peacse and prodperous new year and look forward to our next visit to your beautiful country.

I have one further request. Could you please let me know if Mr Phuong received the parcel, containing books and pens, that we sent for the Hmuong children. The parcel was sent to him care of the Victoria Sapa hotel, from my HCMC office, a couple of weeks ago and I am wondering whether it has arrived yet.

Thanks and best regards

Jon Hopper

=================================================================

From: Jack Moore
To: sinhcafetour@hn.vnn.vn
Sent: Sunday, March 07, 2004 8:36 AM
Subject: Vietnam trip

Dear Van Ahn,

We are home and want to thank you for all your help. We enjoyed our trip and also felt it was very informative. Should we here of anyone planning a trip to Vietnam, we will tell them of your service.

I plan to provide some information and comments about Vietnam to friends over the e-mail.

Regards,

Jack and Dolores

=====================================

From: <Janice.Dyer@ >
To: "VietnamOpentour- SinhcafeTravel" <sinhcafetour@hn.vnn.vn>
Sent: Monday, January 05, 2004 12:59 PM

Hello !
we just returned from VietNam on Saturday, as you know. Thanks very much
for all of your arrangements and help. I would like to give you some
feedback on your service.

- email response - GREAT ! It was very, very helpful to me to be able to
discuss quickly with you by email, so thanks very much !
- visa on arrival - please feedback to the government; this is exactly the
kind of action needed to stimulate tourism. If we had to get the visa from
the embassy or consulate, we would have chosen a different destination. I
also see that they are now issuing on arrival visas to Japanese, so that is
a good step !!!
- tour guides - we greatly enjoyed travelling with Miss Nhu !!! She had a
good knowledge about the tombs and pagoda. She also explained about a lot
of Vietnamese culture, history and background. She has a very pleasant
personality and she always went the extra step to make sure our everything
was satisfactory; several times she checked the menu in advance to make
sure we were not eating the same foods for every meal. This is the kind of
enthusiasm, anticipation and service that will serve her well in the
future. Please feel free to send these comments to her, as well as my
email address; she still has one question she needs to answer for us !!!
Thanks. Also, Mr. Tuan explained My Son quite well and we appreciated his
tour. We also appreciated Miss Van in Hoi An. Although she was not a tour
guide, she tried her best to help us given the situation. Mr. Giap was a
nice man as well
- meal situation - the food was delicious but it was too much !!! I think
we should have booked half-board only ..... or maybe most people eat more
than we do ?
- overall - I have to say that the Hanoi/Halong Bay and Hue pieces were
well-handled. Somehow, the communication broke down in Hoi An. Perhaps it
is because you do not have strong local support ? In the end, everything
worked out okay. We are fairly experienced travellers so the problems were
not so big for us. But for others, it might not have been a good
situation. So perhaps you might consider giving people the local phone
numbers for support.

Thanks again for your help. We really enjoyed visiting VietNam and would
like to recommend your agency to any who ask.

Best wishes for the New Year !

Janice Dyer

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