Customer Feedback

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English

From: Kym Meehan
Sent: Saturday, April 11, 2015 4:12 AM
To: nam@vietnamopentour.com
Subject: Ms. Chi

Dear Mr. Nam,

I have had the wonderful pleasure of working with Ms. Chi over the past several months on our return with family to your beautiful country. I just wanted to take a minute of your time to express my gratitude at the excellent service she has provided. Her professionalism and thoroughness of our trip was a joy and I can not wait to adventure the wonderful trip she has prepared.

Please know that I passed her name and your company onto a very good friend with whom Ms. Chi is working with and have received huge thanks for providing your company and Ms. Chi to her. I will continue to endorse your company and Ms. Chi should be highly commended for her work.

Thank you for your time and best regards.
Simcerely,
Kimberlie C. Meehan

====================

From: Ng, Seow Cheng (CN - Hong Kong) [mailto:.com.hk]
Sent: Thursday, February 26, 2015 12:21 PM
To: Sinhcafe-VietnamOpentour
Subject: RE: Vietnam 5 days tour from 18/02/2015 to 22/02/2015

Dear Ms. Chi,

We have a great time in Vietnam. Thanks for all your arrangement.

Regards,
Seow Cheng

====================

From: Tanaka Katsuo
Sent: Saturday, February 21, 2015 10:44 AM
To: 'SinhCafe-VietnamOpentour'
Subject: RE: VIETNAM Tour

Dear Chi

A Happy New Year  !

We have come back safely to Japan yesterday on 20th Feb.
We have enjoyed too  much this time for Vietnam and Cambodia trip.
Thanks so much for your advice and tour guide ,driver of car .
All staff of your company made us good job .

We wish to visit  Vietnam again If it possible.
Thank you.
Best regards
Tanaka

====================

From: Kenny Lim  
Sent: Monday, January 26, 2015 10:25 AM
To: Sinhcafe-VietnamOpentour
Subject: Re: FW: 7D/6N Central Vietnam

Hi Ms Chi,

Good afternoon.
This is just to inform you that all of us have arrived home safely.
We enjoyed our holiday tour that you planned for us in Central Vietnam very much.
All went well and no problem at all. We will not hesitate to use or recommend our friends to your company in future.

All the best!
Thanks for the receipt issued to Mr See Leong Chye. I would appreciate if you could post the original to his office at
Mr See Leong Chye, c/o Hercules (Vietnam) Co., Ltd, 32, VSIP Street 4, Vietnam Singapore Industrial Park, Thuan An District, Binh Doung Province, Vietnam.
Also, thanks for arranging my delayed bag to be sent to Mercury Hotel in Hue. I would appreciate if you could scan and email me the delivery receipt (when the bag was sent to your office showing the date and time of receive) for my delay baggage insurance claim purpose. I have checked the bag and with Mercury Hotel but not delivery note or tag was attached to the bag. If you don't have a delivery receipt from Air Asia, could you ask them for a letter or a short note that it was delivered to me at Mercury Hotel on 21 Jan 2015 when we returned from Phong Nha Caves tour at night or something. Thank you again.
Regards,
Kenny Lim

====================

From: Ines Klein
Sent: Sunday, January 18, 2015 7:52 AM
To: Asia Pacific Travel
Subject: Re: customised tour request (17.Dec14 - 10.Jan15) -Balloon ride

Dear Ms Chi,

our trip was really fantastic.
We would like to give you a more detailed feedback for each country, but we haven't found the time yet to write it down. Hopefuly will do this sometime next week.

Thank you & regards,
Ines

====================

From: Van Anh Dinh
Sent: Sunday, January 18, 2015 6:28 AM
To: Asia Pacific Travel
Subject: Re: Invoice from L L TRAVE INC

Hello,

Thank you for the email. We had a good time on your tour. It was well organized and we felt safe. Anh Hieu was an excellent tour guide and should be recognized for his work. The driver working with Hieu was also really good.  

Thank you,

Van Anh Dinh

====================

From: maxikova78
Sent: Saturday, January 17, 2015 4:51 PM
To: Sinhcafe-VietnamOpentour
Subject: Re: VIETNAM – CAMBODIA ( 14 DAYS 13 NIGHTS)

Dear Ms. Chi

I'd like to express our sincere gratitude to you and your colleagues for organisation our trip. It is really good job and I will recommend your team to all my friends. I wish you many good clients and good luck!
Best regards,
Elena.

====================

From: Tju Marwati
Sent: Tuesday, January 06, 2015 3:11 PM
To: sinhcafetour@hn.vnn.vn
Subject: Phone number

Good morning ms Chi, how are you?  Now, we are back to daily rutinitas again. And want to said thank you for you arrange the nice trip for my family.

Can i ask for phone number for tour guide for Hoi an and Hue? His name call Hai. I dont have his phone number, i want to call him just say thank you.

For the other tour guide i called already ( Tai and Hoa)

Thank you
Tju Sui ha

====================

----- Original Message -----
From: Heikki Halttula
To: Asia Pacific Travel Vietnam
Sent: Tuesday, December 30, 2014 7:21 PM
Subject: RE: Holiday trip to Vietnam on Christmas!

Dear Ms Chi,

Thank you for the good arrangements during our visit to Phu Quac.

Could you send me a receipt for one single room for my staying in Hotel Majestic 13...18.12. I need it for my company.

Best Regards,
Heikki

Heikki Halttula
CEO, President

====================

Original Message -----
From: Riley Brown
To: Vietnam Opentour - Sinhcafe
Sent: Tuesday, December 09, 2014 5:06 PM
Subject: Re: Vietnam golf trip Riley Brown

Dear Ms Chi

Thank you for organising my trip. Everything is going well.

Just letting you know that I will be at the reception of Ocean Beach Serviced Apartments at 11 am tomorrow, Wednesday for my travel back to Ho Chi Minh City.

For the driver's information the Apartments are at the block closest to the beach.

Please let me know that I have the correct time of 11 am.

Many thanks
Riley Brown


====================

----- Original Message -----
From: Rick Driessens
To: 'Asia Pacific Travel Vietnam'
Sent: Tuesday, December 02, 2014 11:05 AM
Subject: RE: Tour

HI Ms Chi

We have just arrived back today. Cambodia was good. Enjoyed all the sites.

I do have a few suggestions.

  • The guide and drivers were good but it would be better if they were given maps to show them where hotels are that they have not been to before.
  • I would not recommend the Ly Cheu Hotel in Kratie nor the Golden Sand in Sihanoukville
  • Sambor Village in Kampong Thom was excellent

We look forward to booking another trip with you in the future.

Thanks

Sue

====================

----- Original Message -----
From: Marek Ludwisiak
To: chi@asiapacifictravel.vn
Sent: Tuesday, December 02, 2014 2:51 AM
Subject: Vietnam

Dear Chi

We just finished our journey through Asia, where the main point was a visit to Vietnam.The only one word about the organization; excellent. We all are delighted with visit in your great country, we met plenty of delighted people , conditions of accommodation, punctuality, comfort the availability of information, explanations about the history of culture, habits .Great journey, great and great again .If you allow me, make me great pleasure I will be promoted among my friends your office as trusted perfect organizer ,Congratulations and thanks to you and all your collaborators.

Best wishes from cold Poland
Marek Ludwisiak

====================

----- Original Message -----
From: Ann Chan
To: VietnamOpentour
Sent: Saturday, November 08, 2014 6:12 AM
Subject: Fw: Fw: Viet Tour
Hi Ms Chi,

We are very happy with itinerary you set up for us. The tour guide is very good, honest and courteous. Food is OK and hotel is very nice.
I will get back with you on January 2015 for group of 40pax. picture is attached.

Thank you!
Ann

====================

----- Original Message -----
From: Alen Brajnik
To: Asia Pacific Travel Vietnam
Sent: Thursday, November 06, 2014 12:48 PM
Subject: Re: vietnam &cambodia trip

We finished the tour and turned back to İstanbul...Everything was perfect and my group is very happy about the tour and organsitation...
Thank you so much for everything.And some notes about the program;
The new hotel in Hanoi is not better than the other one... Group force me to changed their rooms for many times, and so do i... :)  

The complaint was the rooms old, moisture and musty smell in the rooms...
what can i say, they are the customer...

In Halong Bay becouse of the storm expectation we cancelled the night program and turn back to hanoi sleep in the hotel of last year, this time they give us their good rooms and everybody gets happy... Next time if they promise to give us the same quality room, i will prefer that hotel instead of the sunway...The tour guides are good thank you, but nobady can be a Mr. Hung i think... :) I whish he can be with us next time...

Now i start to work over the India tour, we are 5 already my wish is to be 10 of course .... :)

Keep in touch,
thank you for everything....

Fazıl

====================

From: Globalmiles
Sent: Thursday, June 06, 2013 1:22 PM
To: Thuc SaiGon
Subject: Re: SAIGON-CAMBODIA PACKAGE

Dear Mr Lhe Thuc,

In general my people are happy with the Vietnam Hotel, the guide is very good with the way he talks and accommodated the group, very considerate, he is very honest and so courteous, with the foods everything is right and very palatable, with the presentations and all it is quite excellent. In Cambodia some feedbacks only is the transfer from Ho Chi Minh to Siem Reap which took us around 14 hours including transfers of Bus, hence, bus is very good with the snacks also, some how, in Cambodia since I have with me some Senior Citizens with the Group, they wishes to normally go with the mini bus not to walk everytime especially the Angkor Wat would take an hour to reach so the Bus should bring the guests if possible bec during the tour they simply walk and walk.

Further, hotel is ok some rooms only got problem with say likages in some portion like in Labatory for Rm 309, Rm 310 also liking in the toilet portion in Lucky Angkor Hotel. The guide is quite accommodating also but not as Mr Khua was. Foods are ok also especially the Buffet LUnch after Angkor Wat and all.

I am satisfied in general and happy to have you as my tour operator expect me that in the near future you will always have my group then.

====================

----- Original Message -----
From: Pin Chuan Mok
To: VietnamOpentour-Sinhcafe
Cc: blenda.patrick
Sent: Tuesday, May 07, 2013 9:01 AM
Subject: Hanoi Tour Programme

Good Morning, Mr Lee. I just got back to work in Malaysia a few days ago and thank you very much for the services rendered to us during our visit to HCMC recently.

I have a friend by the name of Madam Blenda who will be travelling to Hanoi in September 2013 with her colleagues and she will contact you for their tour programme in Hanoi.

Kindly assist her.

Thank you.
Mok

====================

-----Original Message-----
From: Roger Lewis [mailto: rogerlewis@kristin.school.nz ]
Sent: Sunday, December 30, 2012 4:08 AM
To: info@sinhcafe.com
Subject: Kristin trip to Vietnam

Dear Mr Lee
I am writing to thank you for you help in making sure that our visit to Vietnam was enjoyable and
that all the arrangements worked smoothly.
Once again, the visits, trips, travel and accommodation worked very well indeed. As you suggested,
the Chalcedony was very good.
Your tour guides were both excellent - very thoughtful, well-organised and informative.
I will certainly recommend your organisation to my colleagues.
Wishing you, your family and your colleagues a very prosperous New Year.

Kind regards
Roger
Roger Lewis
Head of Faculty, Humanities and Commerce

====================

From: Wai Yi Chan
To: VietnamOpentour - Sinhcafe
Sent: Wednesday, January 02, 2013 6:38 PM
Subject: Re: Tour Request (Urgent - please confirm availability)

Hi Daisy, 

I was very satisfied with your arrangements, which were well organised and efficient. I appreciate your assistance in planning this reservation at such short notice. Thank you.

I would also like to comment on Mr Kien's (Halong Bay Tour Guide) exceptional services and professionalism. He went above and beyond his call of duty to ensure we had the most enjoyable experience in Halong Bay. He was enthusiastic, informative, engaging, professional, helpful, organised and friendly, not to mention very good looking. 

Last but not least, I would like to also comment on Anh Nam's (Halong Bay Driver) great service. He came to pick up my family and I, from the Hanoi Train Station, but unfortunately we didn't recognize him so he followed us for some time before contacting Mr Kien, who translated to us that Anh Nam was there to pick us up. Luckily, Mr Kien answered his mob as it was 5.00 am, otherwise there might have been a big misunderstanding between Anh Nam and I since we couldn't communicate.   

I will definitely recommend SinhCafe Travel to my friends in future. Thank you once again.  

kind regards, 
Wai Yi Chan 

====================

From: chris hwan
Sent: Thursday, November 01, 2012 12:11 PM
To: Hai - Asia Pacific Travel
Subject: Thank you

Hi Hai,

How are you , I write this e-mail to thank you your arrangement for Sapa Holiday on 11 Oct . Myself & friend having a great time in Sapa , meal , pick up & transfer  ,  hotel , tour guide arrangement all  is great , we take a lot of photo on it. Thank you so much & keep in touch.

Regards,
Chris Ter
(Malaysia)

 

----- Original Message -----
From: Annika Patel
To: nam@vietnamopentour.com
Sent: Wednesday, October 24, 2012 5:37 PM
Subject: Thank You

Hi Ms Chi

We would just like to Thank you for all your hard work in organising our holiday. We had a fantastic time and it all went very smoothly. The tour guides were all exceptional so please pass on our appreciation to them also. Our favourite was Mr Setty? (dont know how to spell it!) the guide in Siem Reap Cambodia- he was amazing!!

Thanks again for all your help!
I have enclosed some pictures of our trip

Annika

====================

From: Jenny Sheehan
To: nam@vietnamopentour.com
Cc: tranthanhhieu1976@yahoo.com
Sent: Monday, June 11, 2012 11:55 AM
Subject: Our trip to Vietnam

Dear Sirs

On the 8th May, we were collected from the Golden Central Hotel in Saigon by Mr Hieu and Mr Du Ma Du to take us on the 3 tours that we had booked through yourselves.  We had no idea what to expect but have to say that we could not have had a better Tour Guide than Mr Hieu.  He made the beginning of our trip very easy and as the days went on more enjoyable.  His knowledge of his country is excellent and he was very informative.  He had no problem answering any questions we asked of him and the fact that his English is very good, gave us a better understanding to what we were seeing.  The cruise on the Saigon River was wonderful and was not something we had thought of doing but at Mr Hieu’s suggestion we did and are very glad of that.  He went out of his way to ensure that everything was good at all times.  He has a great personality and had us laughing on numerous occasions.  On our return to Saigon the day before we flew out we met up again.  This was an added bonus and we had the most beautiful meal with him before going for iced coffee’s, another treat.  The days that we spent with Mr Hieu were the highlight of our trip and we really look forward to returning to your country soon, with the hope of seeing Mr Hieu again.  We were indeed very lucky to have the most famous and most handsome Tour Guide in Vietnam!  Once again thank you very much and we hope that it is not too long before we book another trip and make use of your services again.  We would not hesitate to recommend your company to our friends in Australia.

Kind regards
Michael and Jenny Sheehan

====================

----- Original Message -----
From: Thyge Thygesen
To: info@sinhcafe.com ; sincafetour@hn.vnn.vn
Sent: Friday, February 25, 2011 12:13 PM
Subject: Att. ms Chi

Dear ms. Chi

We write to you and your company to tell you, that we were very happy and satisfied with the tour, you arranged for us. The planning was nearly perfect, and all the arrangements went very well.
We were also happy with all the drivers and guides, to who we want you to say hello from us and tell them that we are safe back in Thailand and on our way to Denmark the 8.March.
The only change, we could have wanted, was to drop Na Trang and give a little more time at the beautiful resort in Muine - we did not like the hotel in Na Trang - full of noisy and rude russians - do not send serious people the again!
Besides that, we were content and happy, so we will recommend your company and service.

Best regards

Yours Mr. Arne Jensen & Mr. Thyge Thygesen


====================


----- Original Message -----
From: Dan De Greef
To: info@sinhcafe.com
Sent: Monday, January 31, 2011 11:45 PM
Subject: RE: Request for tour in Vietnam and Cambodgia january 2011

Dear Ms Chi ,

we are now back in our country , after a wonderful and perfectly organized trip in your beautiful country . We wish to say a very big THANK YOU to You and your staff and Guides for all You have done for us . We certainly want to go back to your country and will tell all our friends and family about your wonderful organization .
Thanking You again
Dan De Greef

====================


Original Message -----
From: Cleo Mach
To: VietnamOpentour - Sinhcafe
Sent: Wednesday, March 23, 2011 12:43 PM
Subject: Attention Ms Chi


Dear Ms Chi,

Sylvia and Sarma are leaving HCMC today. One of your drivers will collect us at 14.00 and deliver us to the airport.

We have been very pleased with the reliability of your service and the attentiveness of drivers and guides.

In about a week I will send you a more detailed report about our adventures.

All the best, Sarma


====================

----- Original Message -----
From: Grahame Dearth
To: VietnamOpentour - Sinhcafe
Sent: Wednesday, February 16, 2011 2:16 AM
Subject: Re: Fw: re budget open tour

Dear Ms Chi
I enjoyed my tour of Vietnam,everything went as planned -good hotels and site visits.
All of the travellers and the local people were very friendly which was good.
Thankyou for all the arrangements you made on the tour.
Youts faithfully
Mr Grahame Dearth

====================
----- Original Message -----
From: Carlegren
To: sinhcafe.com@gmail.com
Sent: Thursday, February 17, 2011 9:52 PM
Subject: Re: Danang and Hoi An tour

Ms. Chi,

I just want you to know that we had a great tour to HoiAn and that the guide was very, very good. Please let her know that we enjoyed our tour.

Anders and Ethel Carlegren

====================
----- Original Message -----
From: Mark Gregory
To: info@sinhcafe.com
Cc: bruce payne
Sent: Thursday, March 03, 2011 1:17 AM
Subject: Vietnam Holiday

Dear Ms Chi

We have returned from our trip and I wanted to let you know that it was excellent. Your organisation was superb as there was always someone there to meet and greet us , they were always friendly, polite and knowledgeable and all of the hotels were of a high quality. In fact we have nothing but praise for the way you organised our trip so many thanks from all of us . we shall certainly be using you when we visit again and recommending you to any of our friends who want to visit your country..
Thanks again
Regards

Mark Gregory
Independent Financial Adviser

----- Original Message -----
From: Sharon and Tom
To: info@sinhcafe.com
Sent: Monday, February 28, 2011 10:12 AM
Subject: re tour

We would like to thank you for a very enjoyable tour
Our guides were gracious , helpful and knowledgeable.
Everyone was always on time and every thing ran smoothly.
Our accommodations were 1st class.
My husband enjoyed his golf and I was always in a perfect place to relax or shop.
Thank you so very much.

Sharon Trosky

====================

----- Original Message -----
From: William Fields
To: 'VietnamOpentour-Sinhcafe'
Sent: Tuesday, March 22, 2011 8:00 AM
Subject: Vietnam Trip

Julia Nguyen (Ms).

I just wanted to compliment you on the tour you had organized for us in Vietnam and Cambodia. The hotels, guides and vehicles where very good and the pickup
And transfers where always on time.I hope you received all our forms from the trip on what we liked and disliked. I will pass your name onto our friends and also to
Our travel agency for anyone who wishes to travel to Vietnam.

Thanks again

William Fields

====================

----- Original Message -----
From: Tatiana Alekseenko
To: 'VietnamOpentour-Sinhcafe'
Sent: Wednesday, February 09, 2011 12:00 PM
Subject: Re[2]: From Siam Reap -2

Dear Mr.Lee

our friend got his bag in Siem Reap. We are happy. Thank you very much for your attention and help. You are very kind and we feel  we have a reliable friend in Vietnam. We`ll contact your agency every time we come to your country and recomend you our  friends.

 Thank you for everything you did for us!
 With great love,

====================

From: Manny Meinrath [
Sent: Friday, March 05, 2010 3:16 AM
To: VietnamOpentour-Sinhcafe

Subject: Re: FW: trip to vietnam
dear ms. Chi
we came back home (2 weeks ago) after our beautiful trip in Vietnam and wanted to thank you very much for the excellent service you gave us in planning and organising the trip.
all 4 of us were also very impressed by the service you and your company gave us during the time we were staying in your interesting country. we would like to give special compliments to our first guide in Hanoi and Sapa- Mr. Vy
we will sure recommend our friends, who will want to travel to Vietnam, to use your excellent service.
hope to see you sometime in Israel
Manny & Smadar Meinrath
Dugi & Noga Israeli

====================

From: Patrick [mailto:pylma.com.au]
Sent: Tuesday, March 09, 2010 5:38 PM
To: VietnamOpentour-Sinhcafe
Cc: 'May Lai'
Subject: Re: FW: Fw: Vietnam tour
Dear Ms Chi,

Thank you very much for organising our Vietnam tour. We have very much enjoyed our trip and the time in Vietnam.

The services provided by you, Mr Thuc, our guides Mr Khoa in HCMC, Mr Bao Huy in Hoi An & Hue, Mr Quan in Hanoi, Halong Bay & Sapa, Mr Hoa for Perfume Pagoda and drivers were excellent and professional.

Especially, with Mr Bao Huy from Hue, who were attentive and spent extra time & effort to ensure we have a pleasant experience.

We highly recommend your company and services to our friends who would like to travel to Vietnam.

On a separate and unrelated issue to your company, we were very disappointed that our hotel in Hanoi, Sofitel Plaza, being a 5 star hotel had sold our room (double booked) for the night of 1 March 10. We were not able to check in immediately after our overnight train from Lao Cai on early morning of the 2nd of March. I trust this feedback may be of use to your company.

Once again, thank you for the great Vietnam tour and please pass on our appreciation to everyone involved.

Best regards,
Patrick

====================

From: Kathy [
Sent: Sunday, March 28, 2010 10:38 PM
To: VietnamOpentour-Sinhcafe
Subject: Re: Kathy Smith and group (4 pax)
Dear Ms. Chi,

Thank you for organising such a wonderful tour for us. The hotels were first class, the van was very spacious and comfortable, and the tour guide and driver were outstanding - they couldn't have been more helpful. It was a great trip, and we will be recommending your services to any friends considering a holiday in Vietnam.

I'm sorry we didn't get the chance to meet you, to thank you in person - I didn't realise your office is in Hanoi, however we hope to come again to see the northern parts, so maybe we'll see you next time.

Thank you for your very professional service, and for making sure everything worked so smoothly.

We wish you all the very best for the future.


Sincere thanks and best regards,

Kathy, and all our group

====================

From: Anita Bibich-Pommer
Sent: Thursday, April 01, 2010 8:42 PM
To: Vietnam Opentour- Sinhcafe
Subject: Re: Trip to Vietnam


Dear Ms. Chi,
Xin Chou!
on behalf of my husband and son and me, I want to thank you very much for organizing our trip to Vietnam. We had a wonderful time! Many thanks to our guides, Quan (Hanoi, Sapa, Halong Bay) - we had a great time with him; Thao (Hue and Hoi An) - what a wonderful surprise meeting her again at the airport - we enjoyed her company very much; and Khoa (Saigon) - great traveling with him. All three spoke excellent English and gave us a lot of information about the country, people and culture and they all gave us great tips on where to eat the best "Vietnamese Food" - very delicious!!! The drivers were very, very good and always on time. Thank you so very much for your time and effort booking our hotels. All were to our complete satisfaction - great locations and the service was very good.
Since we love Vietnam we might come back next year again. If so, I will surely contact you!
Best wishes to you.
Regards,
Anita Bibich-Pommer

====================

----- Original Message -----
From: Janice Warn
To: info@sinhcafe.com
Sent: Saturday, July 31, 2010 9:41 AM
Subject: Terry and Jan'sTrip through Vietnam

Dear Ms Chi,
As part of Julieanne Warn Party we would like to say how much we enjoyed our trip.
After leaving the main group and going on to Hue and Hanoi on our own we must say that the attention given to us was excellent
And we would like to pass on to you our appreciation of the guides and the drivers you gave us.Their friendliness was great and the
Drivers were really good.
We would have no hesitation in recommending your company to anyone we know who wishes to visit your country.
We thank you for changing our hotel in Hanoi and would perhaps suggest that the Army Hotel is not really in a situation that is
Ameanable to anyone not knowing the City.
Once again thank you all for a great holiday
Yours sincerely,
Jan and Terry Warn

====================

----- Original Message -----
From: Jacobo Pacios
To: VietnamOpentour - Sinhcafe
Sent: Tuesday, November 02, 2010 2:24 AM
Subject: Re: Fw: Fw: HANOI - HALONG - HUE - HOIAN - HOCHIMINH - CUCHI - MEKONG DELTA -VUNG TAU (14DAYS/13NIGHTS)

Dear Ms. Chi,

My wife and I would like to thank you for your assistance, good work and help with regard to our honeymoon trip to your beautiful and great country.

We had a very good time there, and hotels and restorts were perfect, specially Palm Garden Resort in Hoi An and Six Senses Hideway in Vinh Van Bay.

Vietnamese people are great, polite, kind, hard and effective workers and always with a smile in their faces.

I hope we will keep in touch for possible next trips either to your country or to any other country in South-East Asia.

Best regards,
Jacobo.

From: Chengky

Sent: Wednesday, April 25, 2007 3:22 PM

Subject: Thank you Ms Thanh Huong


 

Dear Ms Thanh Huong,

 

We wish to thank you for your kind assistance in ensuring our trip to Hanoi recently – 19 April 2007 to 23 April 2007 a comfortable and memorable one.

 

We would like to personally thank Mr Truong and also the driver, Uncle Trung for their patience and assistance towards us during our stay.

 

If possible, we would like to have Mr Truong’s e-mail address in order for us to send him some pictures.

 

Some of my friends are already planning for Hanoi trip and I would recommend your agency to them.

 

Thank you and warmest regards,

Gina Cheng

-------------------------------------------------------------

 

From: Graham

Sent: Wednesday, April 25, 2007 3:17 PM

Subject: Spinkston Family Trip


 

Dear Thanh Huong (Ms),

 

Our family would like to pass on our sincere thanks for our recent wonderful trip to Vietnam. We thoroughly enjoyed all the places we visited and our guides were very professional and helpful.

 

One thing I’d like to bring to your attention is the accommodation in Vung Tau. The Dic Star hotel was very nice however it did not cater for Western tourists. The breakfast buffet was limited to Vietnamese food only and we found that we could not change our travellers cheques at the hotel.

 

We enjoyed the trip so much we plan to return in 2008 and will definitely use your services when we have more of an idea for an itinerary. We will also happily recommend your services to anyone else in Australia planning a trip to Vietnam.

 

We hope that Hieu’s sister has fully recovered from her recent operation and wish her well.

 

Regards,

 

Jayne Spinkston

---------------------------------------------------------------

 

From: Variety Travel

Sent: Tuesday, May 01, 2007 6:15 PM

Subject: RE: booking


 

Dear Huong Tina,

 

We are back from holiday in Cambodia and Vietnam for a few days and would like to thank you very much for your help. Everything was arranged very good and we had really a great holiday! If I knew it in advance you would have been allowed to arrange the whole trip, because excursions arranged through your agency were very good!

I hope in future when we have other clients travelling to Vietnam you would like to help us again!

 

Best regards from sunny Holland,

 

Nadia and family

 

-------------------------------------------
From: "Betty Clement"
To: "VietnamOpentour-Sinhcafe"
Sent: Friday, April 06, 2007 5:16 PM
Subject: Trip Wrap-up


Hello Tina,
We have been home a week now and are finally rested and over jet lag. 

We left Vietnam and spent a week in Korea before flying back to the USA from Seoul.
I want to tell you how very much we enjoyed our tour of Vietnam.
Everything you arranged for us was top notch.  The guides, the drivers,
the hotels and the food couldn't have been better.  I think that we did
mention only one restaurant that we didn't care for...the Hong Kong
Restaurant in Halong Bay.  We were very impressed with your company, and
when we come back, we will certainly contact you.  And, in fact, we hope
to send many customers your way.

We were sorry not to see you face to face while we were in Hanoi, but  maybe next time.

Thank you again for arranging an unforgettable journey.
Betty
 

 

------------------------------------------
From: "Alvarenga Arani"
To: <info@sinhcafe.com>
Sent: Wednesday, April 04, 2007 11:36 AM
Subject: RE: Vietnam Highlights Tour - 21 March 2007
 
 
 Hi Tina,
 
 Thank you for organising our Vietnam Trip.
 
 We all had a fantastic time and enjoyed ourselves immensely.
 
 I would like to comment that ALL of our tour guides were FANTASTIC.
 They made us feel welcomed, were friendly, had great people skills and
 were always willing to help.  I would specially like to comment on our
 second tour guide Bing, he was wonderful and we really appreciated his
 enthusiasm to teach us Vietnamese history.  He is very knowledgeable and
 should be commended on his outstanding people skills.
 We would also like to commend all the drivers for their friendliness and
 skill in driving in peak hour traffic! :)
 

We loved all the different places this tour took us on and the hotels
 were good, especially the one at halong bay (although we were confused
 why we kept been givem twin rooms as we requested doubles).
 I would like to say however that we were not happy with the REX hotel as
 it was very noisy and not as nice as the other hotels.  I think when we
 go back we will be requesting another hotel at Ho Chi Ming city.
 
 This tour was definitely a highlight and we are all definitely keen to
 go back next year so we will definitely be keeping in touch with you.
 We will also be recommending it to our friends and family.
 
 Thank you again and we will hopefully be in touch in 2008!
 
 Kind regards,
 
 Arani
 
 --------------------------------------

From: "Galit Pniel" <Galit.Pniell@com>
To: <nam@vietnamopentour.com>
Sent: Monday, October 23, 2006 12:40 AM
Subject: Letter of Recomendation

Monday, October 23, 2006
Letter of Recommendations For Vietnam open Tour

On the beginning of October 2006 we travel 16 Days to Vietnam , Cambodia

Our Group contain 16 People From Israel

We Ordered the Trip from Vietnam Open Tour- Arranged by Giang Nam .
Our Israeli Guide that works many Years with other companies Says it was the best !!
Everything arranged excellent all the Hotels Guides and Services were Great
I want also to thanks Hoa – the Tour Guide for the North of Vietnam He Helped Us a lot and was with a lot of Knowledge He was really very Nice and Helpful.
The Guide of North of Vietnam Named Khoa he was great and Helpful
The Guide in Siem Riep Named Pyrom –his knowledge and English was excellent .

We enjoyed very much

We wish you all The best .

Best Regards
Galit Pniell
Security and Networking Specialist
IBM Global Services
Tel: 03-9165281


----- Original Message -----
From: nathan gover
To: VietnamOpentour-Sinhcafe
Sent: Wednesday, October 25, 2006 2:27 AM
Subject: thanks


Dear Mr. Tung
On behalf of my group and me I would like to thank you and your company for the wondreful tour that you arranged for us in Vietnam and Cambodia.
The service, the transpotations, the guides and the acommodations were excellent and we enjoyed the trip very much.
We will recommend you to our friends who wish to travel to the far east by no hesitations.

Best wishes-
Dr. Nathan Gover
Jerusalem, Israel.



From: <ignacio@telefonica.es>
To: <nam@vietnamopentour.com>
Sent: Tuesday, July 25, 2006 7:58 AM
Subject: Vietnam tour


Dear Mr. Thanh Tung
Just a few words to tell you that we were really satisfied with our trip
in Vietnam. The organisation, the tour guides and all was perfect. We have
enyoyed very much our trip in Vietnam. It is a country we really like, the
landscapes, the people, the temples.... . You should have some partners in
Spain as I am sure Vietnan is an unknown country for a lot of spanish
people that can discover in the future


Thank you very much and best regards


Ignacio Barbudo



From: The Rendles
To: sinhcafetour@hn.vnn.vn
Sent: Monday, July 10, 2006 1:43 PM
Subject: Re: tour june/july 2006


Thank you for a fabulous tour. All our guides were excellent and had a good sense of humour. A special mention should be made of the drivers we had in Ho Chi Minh especially the second one he was brilliant. Thank you very much and I highly recommend your company to future visitors to Vietnam.

His e-mail address is
pau@sja-architecture.co.nz. You can leave a message on Steves cellphone
if you need to contact us. 021356672.


From: "John & Patricia"

To: "VietnamOpentour-Sinhcafe"

Sent: Wednesday, April 12, 2006 11:56 AM

Subject: Attention: Mr Thanh Tung

 

Dear Mr Thanh Tung,
I would very much appreciate it if you could forward the following message to your supervisor. You have given us excellent service, along with that of Ms Hoang Thao, and we would like to acknowledge that.
With many regards, - John Thompson

TO WHOM IT MAY CONCERN

My wife and I live in Canada, and were planning a trip to Vietnam.
We had heard good things about Sinhcafe, and began to make enquiries through that way.  We came into contact with Mr Thanh Tung, of your 30 Hang Be St, Hanoi, office.
He provided us with prompt replies to our many questions. He was very good at making, and changing, arrangements.  As a result, our time in Vietnam was extremely enjoyable.
He has an excellent ability to understand our needs, and to work with us to make an itinerary tailored to our individual requests.
I would also like to mention the very helpful and courteous way that Ms Hoang Thao dealt with us. She is also extremely efficient.
I have asked Mr Thanh Tung to pass this message on to the supervisor. You are free to quote me to others, to tell them about the good people that you have at Sinhcafe.

Sincerely yours,

John Thompson, 
Box 335, Dorset P0A 1E0, Ontario, Canada.



From: Dianne Cashin
To: 'Asia Pacific Travel'
Sent: Monday, July 03, 2006 4:27 PM
Subject: Our trip to Vietnam 12th June- 25th June 2006


Hello,

Thank you very much for making our holiday in Vietnam very special.

The service and accommodation and meals were great.

HOA was very kind, organized and considerate to us and told us many stories about your people and country.

He is an exceptional guide, your company should be proud of him.

AN was also good, he showed us his local area well.

Thanks to the drivers, they also did a great job.

We all loved your country

We will recommend your company to our friends and family

Thanks again

Dianne Cashin


'
From: gnewport
To: VietnamOpentour-Sinhcafe
Sent: Tuesday, March 14, 2006 9:25 PM
Subject: Our tour in Vietnam.


Attention Manager,
My wife and I wish to let you know that we enjoyed our recent Vietnam tour (19/2/06--1/3/06) conducted by your company. There were a few minor glitches along the way but we would like in particular to commend Hien who gave us excellent attention on the Hanoi section of the tour and we felt that he carried out his tour guide duties in a very professional manner. Please pass on our best regards to him and tell him I tried to send him a personal email to say thanks again but for some reason the email did not transmit(maybe a wrong address) We hope to revisit again sometime in the future.


Regards from Val and George Newport.

===============================================================

From: Dianne Wilkinson

To: sinhcafetour@hn.vnn.vn

Sent: Sunday, February 05, 2006 4:51 AM

Subject: RE: Fw: Taste of Vietnam tour - Att Dianne Wilkinson and Terry Wilkinson

 

Dear Thu Huong

We have just returned to Australia after our trip through Asia (then later to europe, that is why this is late!)

I thought we should write and thank you very much indeed for such an excellent trip. You and your staff exceeded our expectations in quality of service at a very good price. We all really enjoyed ourselves and would be happy to reccomend your company to our friends as well as using your company in the future. Your country is very beautiful and your emplyees showed it at its best. I would especially like to thank our first guide Mr Kim Khoa, who was exceptional in his assistance to us and set a high example for his colleagues to follow. Our enjoyment was due to the quality, friendliness, flexibility, patience and humour shown by your guides. We could not have had a more pleasant time.

thank you all very much.

Dianne & Terry Wilkinson

From: Ekke.Vanvliet

To: pacifictravel@hn.vnn.vn

Sent: Tuesday, April 18, 2006 6:01 PM

Subject: Trip to Vietnam

 

Hello mrs Hunong,

we would like to thank you for your excellent organisation of our travel arrangements
for the week of Saturday 8 April to Friday 14 April (visit Mekong Delta, Phu Quoc and Danang).
We enjoyed it a lot.

Regards,

Ekke van Vliet
Natalia Timofte

-----------------------------------------------------------------------------------------------------------------

Dear Mr Nam
Thank you for your concern. My father is doing very well and is eating and
walking. Once again thank you very much for the help you and your company
gave us. In particular I would like to thank Mr Long in HCMC, my mother
said she could not have coped without him. When I get back to Australia I
will write a longer letter. I will also write to Lonely Planet to let them
know how good you were to us.

Sincerely
Desiree Moran

Dear Mr Nam

Just a short note to thank you once more for all the trouble you and your company went to on our recent tour of Vietnam. My father is well now and will have another operation here in Australia in a few months time. After that he should be back to normal.
My family and I really appreciate everything you did for us. We were still able to enjoy our time in Vietnam even though my father was in hospital. You and your company could not have made it easier for us. We are very grateful for the tours, meals and accommodation you arranged for us at such short notice and that you did not charge us for all the problems we caused you. We had a lot to worry about in Ho Chi Minh City with my father's illness and trying to answer all the questions our insurance agent had about paying my fathers medical bills and it was nice to know that you tried to make sure we had a good time.
I would also like to let you know that we thought the three guides we had were very good. In particular, Mr Long in Ho Chi Minh City was fantastic. He really helped my parents on their first night in HCMC when they had so many decisions to make. He looked after my mother until she left the hospital at 10.30pm and even then took her to a restaurant to make sure she had something to eat. Mr Long is a very good guide. He has a good knowledge and is also a very entertaining person and very good company - I would recommend him.
When we got home to Australia, we told our travel agent about your company. Booking tour packages through Australia for Vietnam is very expensive and usually costs US$100 per day per person without airfares. Our travel agent, Ros is thinking of travelling to Vietnam so we gave her your company's details. I hope she contacts you. Hopefully she will recommend you to other people enquiring about Vietnam. I also wrote to Lonely Planet about how well we were treated by your company. Please let me know if I can do anything else for you and write to anyone else to recommend you.
Once again, many, many thanks from my family and myself.

Desiree Moran

From Australia - Date: Sun, 30 Jun 2002 22:37:58 +0700
===============================================================

From: RBrink
To: Sinhcafetour@hn.vnn.vn
Sent: Wednesday, February 27, 2002 4:32 AM
Subject: Vietnam Trip


I would like to thank you for a job well done. You handled everything as you promised, and did things in a real business like manner. The tour people you had looking after us were great, and we really appreciate everything they and you did to make our trip a real success.

MANY THANKS.

Roy Brinkman

=================================================================

Dear VietnamOpentour ,

We are now safely home back in London - Thank you for arranging for our trip
to Sapa which we enjoyed.

May I take the opportunity to wish you a very Happy New Year. With best
regards.

Kim Clarkson - Date: 18 December 2003

=======================================================================

Dear Giang Nam,

I am writing this letter to thank you for your help during our tour.
We would like you to thank NGUYEN NHU LONG for his help and knowledge during our stay in Vietnam, he was a very nice young man, and gave us a lot of insight.

We would also like you to thank, LE VAN MY, he was very good, we got a lot of information from him, and we were very pleased to be in his company.

Thank you for your help.
Sincerely

- Jacqueline Petrella ( Mrs )
- Franco Petrella ( Mr )
From 19 days tours in Vietnam

Friday, February 20, 2004 9:52 PM

=================================================================

From: "Marilyn Ehsman"
To: "VietnamOpentour- SinhcafeTravel" <sinhcafetour@hn.vnn.vn>
Sent: Monday, January 26, 2004 4:20 AM
Subject: Our trip


Dear Giang Nam,

We would like to thank you very much for organising our trip. Everything was great and the tour guides were very good as well as the drivers. We enjoyed
every day visiting new places. We certainly will recommend you to anyone planning such a trip.

Once again thank you.

Marilyn Ehsman and Geoff McMillan

==============================================================

From: Patrik Dietrich
To: 'VietnamOpentour- SinhcafeTravel'
Sent: Wednesday, January 28, 2004 3:45 PM
Subject: Hello from Germany......


Hello,

sure we remember you !!

We also wish you a happy and peaceful New Year and hope you are OK.

We are planning to come back to Vietnam in April 2005.

This year we unfortunately have no time for a longer Trip but in 2005 you’ll

see us again.

So far we wish you all the best and good luck for your business !!

Greetings

Patrik from German

If you like to see the pictures from our Tour in 2003 you´ll find some of them them on

http://www.patrik-dietrich.de/vietnam/

================================================================

From: Lone Mogensen
To: sinhcafetour@hn.vnn.vn
Sent: Sunday, March 07, 2004 3:57 PM
Subject: From Kjell Jensen, Denmark


Dear mr. Nam and the rest of the staff from Sinhcafe.

We are the other part from Hennin Nedergaard group and even that mr. Nedergaard will send you a mail we thougt we will too. We want to thank you for a very good and exciting trip from 19-1-04 to 7-2-04. Even that there where more cold up north than we wxpected - but thats not your fault. Maybe we can come back sometime when there are warmer. You have taken very good hand of us and has been following us all the way from north to the south and allways knowing where we where. So once again thank you very much.

Yours sincerly
Susanne and Kjell Jensen, Denmark

=============================================================

From: WillGrndPndr@com
To: sinhcafetour@hn.vnn.vn
Sent: Thursday, February 19, 2004 10:23 PM
Subject: Thank You


Sir, My name is Guillermo I. Reyna and I used your services from Ho Chi Minh City from Jan 13, 2004 to Jan 31, 2004 and I was extremley happy with everyone responsible and where we went and stayed and ate. I will be going back maybe in January 2005 and would like to use your services again. Again Thank You. Also would you please give me the EMail address to your office in Ho Chi Minh City so I would thank Mr. Toan. I have his phone number and address but not his email.

Guillermo I. Reyna

================================================================

To: sinhcafetour@hn.vnn.vn
Sent: Friday, April 09, 2004 9:21 PM
Subject: To Mr. Nguyen Giang Nam


Dear Mr Nam,

Thank you very much for your warm message.
We had very nice time there.
We all enjoyed Vietnam tour.
I will try to visit there again.
Thanks again manager.
And thanks to Van Anh.
Warmest regards,

Kim

Byung-Moo Kim(Mr.), Prof. of Social Studies Education, Dean of College of Education and Graduate School of Education, Kongju National University
phone : +8241-850-8200 mobile : +8211-9015-2013 domestic 011-9015-2013
kr http://www2.kongju.ac.kr/bmkim
=================================================================

From: Jon Hopper
To: VietnamOpentour-Sinhcafe
Sent: Monday, January 19, 2004 12:45 PM
Subject: Re: vietnam holiday


Dear Miss Huyen,

My famiy and I would like to thank you and all your staff for the wonderful holiday that we had in Vietnam. Your service was very proffessional and I have recommended your company to my friends.

Please pass on our special thanks to our guides:
Mr Phuong
Mr Hoang
Mr Mei
Mr Dung
They were without exception very proffesional and helpful.

Our best wishes for the coming Tet holiday. We hope that you have a peacse and prodperous new year and look forward to our next visit to your beautiful country.

I have one further request. Could you please let me know if Mr Phuong received the parcel, containing books and pens, that we sent for the Hmuong children. The parcel was sent to him care of the Victoria Sapa hotel, from my HCMC office, a couple of weeks ago and I am wondering whether it has arrived yet.

Thanks and best regards

Jon Hopper

=================================================================

From: Jack Moore
To: sinhcafetour@hn.vnn.vn
Sent: Sunday, March 07, 2004 8:36 AM
Subject: Vietnam trip


Dear Van Ahn,

We are home and want to thank you for all your help. We enjoyed our trip and also felt it was very informative. Should we here of anyone planning a trip to Vietnam, we will tell them of your service.

I plan to provide some information and comments about Vietnam to friends over the e-mail.

Regards,

Jack and Dolores

=====================================

From: <Janice.Dyer@ >
To: "VietnamOpentour- SinhcafeTravel" <sinhcafetour@hn.vnn.vn>
Sent: Monday, January 05, 2004 12:59 PM

Hello !
we just returned from VietNam on Saturday, as you know. Thanks very much
for all of your arrangements and help. I would like to give you some
feedback on your service.

- email response - GREAT ! It was very, very helpful to me to be able to
discuss quickly with you by email, so thanks very much !
- visa on arrival - please feedback to the government; this is exactly the
kind of action needed to stimulate tourism. If we had to get the visa from
the embassy or consulate, we would have chosen a different destination. I
also see that they are now issuing on arrival visas to Japanese, so that is
a good step !!!
- tour guides - we greatly enjoyed travelling with Miss Nhu !!! She had a
good knowledge about the tombs and pagoda. She also explained about a lot
of Vietnamese culture, history and background. She has a very pleasant
personality and she always went the extra step to make sure our everything
was satisfactory; several times she checked the menu in advance to make
sure we were not eating the same foods for every meal. This is the kind of
enthusiasm, anticipation and service that will serve her well in the
future. Please feel free to send these comments to her, as well as my
email address; she still has one question she needs to answer for us !!!
Thanks. Also, Mr. Tuan explained My Son quite well and we appreciated his
tour. We also appreciated Miss Van in Hoi An. Although she was not a tour
guide, she tried her best to help us given the situation. Mr. Giap was a
nice man as well
- meal situation - the food was delicious but it was too much !!! I think
we should have booked half-board only ..... or maybe most people eat more
than we do ?
- overall - I have to say that the Hanoi/Halong Bay and Hue pieces were
well-handled. Somehow, the communication broke down in Hoi An. Perhaps it
is because you do not have strong local support ? In the end, everything
worked out okay. We are fairly experienced travellers so the problems were
not so big for us. But for others, it might not have been a good
situation. So perhaps you might consider giving people the local phone
numbers for support.

Thanks again for your help. We really enjoyed visiting VietNam and would
like to recommend your agency to any who ask.

Best wishes for the New Year !

Janice Dyer

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